We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can. We strive to answer your questions within 24 hours.

Please kindly note

  • If you have an after-sales issue, please provide the order number or invoice of your purchase, and provide relevant videos or photos.

  • During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.

We’re available to support you via

Email:support@colorwayebike.com

Customer service chat hours:

Monday - Friday: 9:00 am - 18:00 pm GMT+8